Is there assembly required for IntimateRider?
IntimateRider comes fully assembled.
Is there a weight limit for the IntimateRider support?
Not recommend for persons over 275 lbs.
What is the warranty for the product?
Intimate Division warrants its IntimateRider and RiderMate to be free from defects in materials or workmanship for a period of 90 days from date of shipment. Upholstery materials are warranted to be free from material defects and work at time of delivery, but because they can be damaged by normal use, they are warranted for 60 days.
Any product proven to IntimateRider Division satisfaction to be defective and within warranty period shall be repaired or replaced at IntimateRider Divisions option. Only IntimateRider Division approved components validate this warranty. This warranty does not include labor charges incurred in replacement parts installation. Freight charges to the factory are at the expense of consumer to seller. No credit will be given for any repairs to damaged or defective items without prior approval of IntimateRider Division. IntimateRider Division reserves the right to require that any such items be returned to the factory for inspection.
THIS WARRANTY IS THE ONLY WARRANTY MADE BY INTIMATERIDER DIVISION AND ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MARKETABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. DAMAGE RESULTING FROM MISUSE, NEGLIGENCE, ACCIDENT OR ALTERATIONS ARE EXCLUDED AND WILL NOT BE PAID. INTIMATERIDER DIVISION SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER.
Liberator products are warranted for 1 year.
Is the IntimateRider easy to store?
Yes, it folds for discreet storage in a closet or possibly under bed. IntimateRider and RiderMate are also lightweight for ease of movement.
What is your return policy?
We are confident that you will be pleased with the IntimateRider products. If you are not, you may return the IntimateRider andRiderMate frames within 30 days from the date you receive it. Because of the nature of the product there are strict guidelines for returning a product. We will not accept returns of cushions, slip covers or carrying bags.
Along with the shipping charges, both ways, there is a 15% restocking fee on the IntimateRider™ and RiderMate™. We will credit your card, (less restocking fee and original shipping charge) after receiving the product back.
Remove all covers off the products you are returning, this includes all slip covers and the black fabric on the IntimateRider and RiderMate. Package the IntimateRider and RiderMate in the original packaging, as you received it.
**Make sure and keep the original box and packaging materials for 30 days!
What is on the shipping boxes?
To ensure your privacy, all products are delivered in plain boxes, which list HealthPostures as the return address.
