Refund policy

Last Updated: July 23rd, 2026

What This Policy Covers

This Return Policy governs returns, exchanges, and refunds for purchases completed on amplife.co. It applies to physical products whose transactions complete on amplife.co, and to events and services purchased through Amplife®.

Some listings direct you to a vendor's external website to complete your purchase and do not have a Shipping and Returns section on their listing detail pages on Amplife®. Those transactions are not completed on amplife.co and are governed by the vendor's own return policy. If you are unsure where a purchase will be completed, review the listing detail page before purchasing or contact us at hello@amplife.co.

Events and services do not require shipping and do not have a Shipping and Returns section on their listing detail pages on Amplife®. Return and refund terms for events and services are governed by the Services and Events section of this policy.

Notwithstanding any other exclusion in this policy, items that arrive defective, damaged, or materially different from their listing description are eligible for a full refund or replacement regardless of category. No category or listing-level exclusion ever applies to defective or damaged items. Go to the Damages and Defective Items section below.

Standard Return Window: Physical Products

You have at least 30 days after receiving your item to request a return or exchange. Vendors may extend, but never shorten, this 30-day window. Any extended window, and any listing-level return details, appear in the Shipping and Returns section of that listing's detail page, and the cart page contains links for each item in your cart for you to visit the detail page and understand those listing-level details before you check out.

To be eligible for a return or exchange, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

How to Submit a Return or Exchange Request

To initiate a return or exchange, contact us at hello@amplife.co or follow the steps below:

1. Sign in to your account at account.amplife.co:

2. In the "Email" field, enter your email address and click "Continue".

3. Open the email sent from our store and copy the six-digit verification code included in the email.

4. Return to the online store and enter the six-digit verification code.

5. Click "Request return" for the order you want to return.

6. If your order contains more than one item, select the specific items you want to return.

7. Select a return reason and add a note.

8. Click "Request return".

We aim to respond to your return or exchange request within 5 business days of submission. If your request is accepted, we will send you instructions on how and where to send your package. Items sent back without an accepted return request on file will not be accepted and will be returned to the sender at the sender's expense.

Return Shipping

Return shipping costs are the responsibility of the customer for change-of-mind returns. If an item arrives defective, damaged, or materially different from its listing description, return shipping costs are the responsibility of the vendor and a prepaid return label will be provided to you at no cost.

Damages and Defective Items

Inspect your order upon receipt. If your item is defective, damaged in transit, or if you received the wrong item, contact us at hello@amplife.co within 30 days of receipt. Include your order number, a description of the issue, and photographs of the item and packaging where applicable.

For confirmed defective, damaged, or incorrect items, you may choose one of the following remedies:

1. Full refund to your original payment method;

2. Replacement with the same item, subject to availability; or

3. Store credit for the full purchase amount. Store credit issued as a remedy never expires.

We aim to process your selected remedy within 5 business days of confirming the issue. This applies to all product categories, including sale items, medical equipment, and durable medical equipment. California law and applicable federal consumer protection law require sellers to provide remedies for defective goods regardless of sale status or product category exclusions.

Non-Returnable Items

The following items are not eligible for return or exchange for reasons other than defect, damage, or the item not being as described:

• Perishable goods, including food, flowers, and plants

• Custom products, including special orders, made-to-measure items, and personalized items

• Used, fitted, customized, or prescribed medical devices or durable medical equipment (DME). New, unused, and non-prescribed DME that has not been fitted or customized remains eligible for return within the standard 30-day window provided it is in original condition and packaging.

• Hygiene and personal care goods once opened or used, including skincare, bathing, and toileting products

• Single-patient-use items once opened or worn, such as products worn against the skin or used in direct body contact (for example, liners, sleeves, compression garments, and cushion covers)

• Hazardous materials, flammable liquids, and compressed gases

• Digital downloads and streaming products once accessed (for EU and UK customers, go to the 14-Day Right of Withdrawal section below, which we honor for digital content)

• Gift cards (go to the section, Gift Cards, below for California cash-redemption rights)

Some listings carry additional category exclusions; these are shown in the Shipping and Returns section of the listing's detail page, and the cart page contains links for each item in your cart for you to visit the detail page and understand those listing-level details before you check out.

Exclusions never apply to items that arrive defective, damaged, or materially different from their listing description.

Prescription-only devices are sold only to customers holding a valid prescription, and the vendor of record is responsible for prescription verification as described in Section 5 of our Terms of Service.

For questions about whether a specific item is eligible for return, contact us at hello@amplife.co before initiating a request.

Sale Items

Items purchased at a sale or discounted price are not eligible for change-of-mind returns or exchanges. Sale items that arrive defective, damaged, or materially different from their listing description are eligible for the full remedies described in the Damages and Defective Items section above.

Services and Events

Services: If a purchased service has not been rendered by the promised date, or within 90 days of purchase where no date was stated, you may request a full refund at any time before the service is rendered. Once a service has been rendered, refunds are not available except where the service was not delivered as described.

Events: Refunds for event tickets are available up to 7 days before the event date. Requests received within 7 days of the event are not eligible for a refund but may be considered for store credit at our discretion. If an event is cancelled by the organizer, a full refund will be issued to the original payment method, and we aim to issue it within 10 business days of the cancellation announcement. If an event is postponed, your ticket remains valid for the rescheduled date, or you may request a full refund within 14 days of the postponement announcement.

To request a refund for a service or event, contact us at hello@amplife.co with your order number and the reason for your request.

HSA and FSA Purchases

If you paid using a Health Savings Account (HSA) or Flexible Spending Account (FSA) card, eligible refunds will be processed back to the original HSA or FSA account. If that account is no longer active or accessible, contact us at hello@amplife.co before submitting your return request so we can determine the appropriate refund method in compliance with applicable IRS and plan administrator requirements. HSA and FSA purchases are subject to the same return eligibility conditions as all other purchases.

Refund Processing

Once your return is received and inspected, we aim to notify you within 3 business days of whether your refund has been approved. If approved, we aim to issue your refund to your original payment method within 10 business days of approval. Processing times vary by bank or payment provider and are outside our control.

If 15 business days have passed since we notified you of refund approval and you have not received your refund, contact us at hello@amplife.co.

Payment Disputes and Chargebacks

If something goes wrong with your order, please contact us at hello@amplife.co before initiating a payment dispute or chargeback so we can resolve the issue for you, usually faster than the dispute process. Initiating a payment dispute does not waive this Return Policy, and we will continue to honor it. We may decline future orders where we identify abusive dispute or return patterns.

Gift Cards

Gift cards are not eligible for return or refund. California residents may redeem any gift card balance under $10.00 for cash upon request (Cal. Civ. Code § 1749.5(b)(2)). Under California Civil Code Section 1749.5, gift card balances do not expire and unused balances remain redeemable indefinitely. Store credit we issue as a remedy under this policy likewise never expires.

European Union and United Kingdom: 14-Day Right of Withdrawal

If your order is being shipped or delivered to a destination within the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receipt for any reason without providing justification, in accordance with the EU Consumer Rights Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013. The following categories are exempt from the right of withdrawal under applicable law: sealed goods not suitable for return due to health protection or hygiene reasons that were unsealed after delivery; custom or personalized items; and perishable goods. For digital content, we honor the 14-day right of withdrawal even where the law would allow an exemption; notify us within 14 days of purchase and we will refund you in full.

To exercise your right of withdrawal, notify us at hello@amplife.co within 14 days of receipt. We will provide return instructions. You are responsible for the cost of return shipping unless the item is defective or damaged, in which case return shipping costs are the responsibility of the vendor and a prepaid return label will be provided to you at no cost. Refunds will be issued within 14 days of receiving the returned item or proof of return shipment, whichever is earlier, and include all payments we received from you for the order, including standard outbound delivery charges (if you chose a more expensive delivery method than our least expensive standard option, we refund the cost of the standard option). We may reduce the refund amount to reflect any diminished value resulting from handling beyond what is necessary to assess the item's nature and function.

Contact

For all return, exchange, or refund questions, contact us at hello@amplife.co. Prior versions are available in our version history.