Refund policy

What This Policy Covers

This policy governs returns, exchanges, and refunds for purchases completed on amplife.co. It applies to physical products whose transactions complete on amplife.co, and to events and services purchased through Amplife®.

Some listings direct you to a vendor's external website to complete your purchase. Those transactions are not completed on amplife.co and are governed by the vendor's own return policy. If you are unsure where a purchase will be completed, review the listing detail page before purchasing or contact us at hello@amplife.co.

Events and services do not require shipping and do not have a Shipping and Returns section on their listing pages. Return and refund terms for events and services are governed by the Services and Events section of this policy.

Notwithstanding any other exclusion in this policy, items that arrive defective, damaged, or materially different from their listing description are eligible for a full refund or replacement regardless of category. See Damages and Defective Items below.

Standard Return Window: Physical Products

You have 30 days after receiving your item to request a return or exchange, unless a different window is specified by the vendor in the Shipping and Returns section of that listing's detail page. For vendor-specific return terms, review the Shipping and Returns section on the listing before purchasing.

To be eligible for a return or exchange, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

How to Submit a Return or Exchange Request

To initiate a return or exchange, contact us at hello@amplife.co or follow the steps below:

1. Sign in to your account at account.amplife.co:

1. In the "Email" field, enter your email address and click "Continue".

2. Open the email sent from our store and copy the six-digit verification code included in the email.

3. Return to the online store and enter the six-digit verification code.

2. Click "Request return" for the order you want to return.

3. If your order contains more than one item, select the specific items you want to return.

4. Select a return reason and add a note.

5. Click "Request return".

We will respond to your return or exchange request within 5 business days of submission. If your request is accepted, we will send you instructions on how and where to send your package. Items sent back without an accepted return request on file will not be accepted and will be returned to the sender at the sender's expense.

Return Shipping

Return shipping costs are the responsibility of the customer for change-of-mind returns. If an item arrives defective, damaged, or materially different from its listing description, return shipping costs are the responsibility of the vendor and a prepaid return label will be provided to you at no cost.

Damages and Defective Items

Inspect your order upon receipt. If your item is defective, damaged in transit, or if you received the wrong item, contact us at hello@amplife.co within 30 days of receipt. Include your order number, a description of the issue, and photographs of the item and packaging where applicable.

For confirmed defective, damaged, or incorrect items, you may choose one of the following remedies:

1. Full refund to your original payment method;

2. Replacement with the same item, subject to availability; or

3. Store credit for the full purchase amount.

We will process your selected remedy within 5 business days of confirming the issue. This applies to all product categories, including sale items, medical equipment, and durable medical equipment. California law and applicable federal consumer protection law require sellers to provide remedies for defective goods regardless of sale status or product category exclusions.

Non-Returnable Items

The following items are not eligible for return or exchange for reasons other than defect, damage, or the item not being as described:

• Perishable goods, including food, flowers, and plants

• Custom products, including special orders and personalized items

• Used, fitted, customized, or prescribed medical devices or durable medical equipment (DME). New, unused, and non-prescribed DME that has not been fitted or customized remains eligible for return within the standard 30-day window provided it is in original condition and packaging.

• Used personal care goods, including hygiene and skincare products

• Hazardous materials, flammable liquids, and compressed gases

• Digital downloads and streaming products once accessed

• Gift cards

For questions about whether a specific item is eligible for return, contact us at hello@amplife.co before initiating a request.

Sale Items

Items purchased at a sale or discounted price are not eligible for change-of-mind returns or exchanges. Sale items that arrive defective, damaged, or materially different from their listing description are eligible for the full remedies described in the Damages and Defective Items section above.

Services and Events

Services: If a purchased service has not yet been rendered, you may request a full refund within 30 days of purchase. Once a service has been rendered, refunds are not available except where the service was not delivered as described.

Events: Refunds for event tickets are available up to 7 days before the event date. Requests received within 7 days of the event are not eligible for a refund but may be considered for store credit at our discretion. If an event is cancelled by the organizer, a full refund will be issued to the original payment method within 10 business days of the cancellation announcement.

To request a refund for a service or event, contact us at hello@amplife.co with your order number and the reason for your request.

HSA and FSA Purchases

If you paid using a Health Savings Account (HSA) or Flexible Spending Account (FSA) card, eligible refunds will be processed back to the original HSA or FSA account. If that account is no longer active or accessible, contact us at hello@amplife.co before submitting your return request so we can determine the appropriate refund method in compliance with applicable IRS and plan administrator requirements. HSA and FSA purchases are subject to the same return eligibility conditions as all other purchases.

Refund Processing

Once we receive and inspect your returned item, we will notify you within 3 business days of whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days of approval. Processing times vary by bank or payment provider and are outside our control.

If 15 business days have passed since we notified you of refund approval and you have not received your refund, contact us at hello@amplife.co.

Gift Cards

Gift cards are not eligible for return or refund. Under California Civil Code Section 1749.5, gift card balances do not expire and unused balances remain redeemable indefinitely.

European Union: 14-Day Right of Withdrawal

If your order is being shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason without providing justification, in accordance with the EU Distance Selling Directive. The following categories are exempt from the EU right of withdrawal under applicable law: sealed goods not suitable for return due to health protection or hygiene reasons that were unsealed after delivery; custom or personalized items; digital content that has been accessed or downloaded; and perishable goods.

To exercise your right of withdrawal, notify us at hello@amplife.co within 14 days of receipt. We will provide return instructions. You are responsible for the cost of return shipping unless the item is defective or damaged, in which case return shipping costs are the responsibility of the vendor and a prepaid return label will be provided to you at no cost. Refunds will be issued within 14 days of receiving the returned item or proof of return shipment, whichever is earlier. We may reduce the refund amount to reflect any diminished value resulting from handling beyond what is necessary to assess the item's nature and function.

Contact

For all return, exchange, or refund questions, contact us at hello@amplife.co.