Shipping policy

Last Updated: July 15th, 2026

Who Ships Your Order

Vendors are the sellers of record for their listings; Amplife® provides the marketplace, checkout, and the customer remedies expressly stated in this Shipping Policy and our Return Policy. Amplife® is the seller of record for listings it offers directly, including its own brands and listings Amplife® sources under authorized dealer or distribution agreements, which may be fulfilled by the authorizing distributor as shown on the listing.

Order Processing

When you complete a purchase on amplife.co, you will receive an order confirmation by email. Your order then enters the seller of record's fulfillment process. Once your order has shipped, you will receive a second email containing your tracking number.

Processing and handling time before shipment varies by listing, and the ship time stated on each listing is the one that applies to your order. Many vendors ship within a few business days, some need up to 2 weeks, and built-to-order or made-to-measure products can state ship times of up to approximately 90 days. Each listing's processing window appears in the Shipping and Returns section of its detail page. Where no ship time is stated on the listing or at checkout, your order will ship within 30 days of purchase.

Shipping speed estimates are calculated from the date of shipment, not the date of purchase. Estimated delivery times for your order are displayed on the checkout page and, for eligible listings, on the listing detail page.

Shipment Delays

Consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule, if your order will not ship by the time stated on the listing or at checkout (or, where no time was stated, within 30 days of purchase), we will notify you promptly, give you a revised shipment date, and offer you the option of a full refund. If your order then does not ship by the revised date, we will cancel it and issue a full refund unless you affirmatively tell us you want to keep waiting.

Shipping Speeds and Costs

The cost of shipping for your order is calculated at checkout based on your location, the items in your cart, and the shipping method selected. Use the shipping calculator on the cart page to check your options and estimated costs before completing your purchase. Available shipping speeds are displayed at checkout.

If a vendor has specified shipping terms for a listing, those terms are available in the Shipping and Returns section of that listing's detail page.

Domestic Shipping

Orders ship to addresses within the United States, including the 50 states and the District of Columbia. Availability of shipping to U.S. territories, APO, FPO, and DPO addresses, and PO Boxes varies by vendor and carrier. If you are unsure whether your address is serviceable, contact us at hello@amplife.co before purchasing.

International Shipping

All international shipments are delivered duty unpaid (DDU). The vendor of record is responsible for shipping the product to you. You are responsible for paying any import costs to the carrier upon delivery, including duties, import taxes, and brokerage or disbursement fees. Some carriers charge additional collection fees for duties at delivery.

If you decline to pay applicable duties and your package is refused or returned to the vendor, the original shipping cost is non-refundable. Eligibility for a refund on the product cost in that scenario is subject to the vendor's return terms and our Return Policy. If your order is being shipped to the European Union or the United Kingdom, the 14-day right of withdrawal in our Return Policy applies, and refunds under that right include standard outbound delivery charges.

Amplife® vendors are prohibited from shipping to countries subject to applicable trade sanctions and export restrictions. Orders placed with a shipping address in a restricted destination cannot be fulfilled.

Lost or Missing Packages

If your tracking information shows your package as delivered but you have not received it, contact us at hello@amplife.co with your order number within 14 days of the delivery scan. We will open an inquiry with the carrier on your behalf, and we may ask you to sign a simple statement confirming non-receipt. If the issue is not resolved after the carrier's investigation, we will issue a refund or send a replacement, whichever you prefer.

If your tracking has not updated in 10 or more business days, contact us at hello@amplife.co with your order number and we will open a carrier inquiry.

If a package is confirmed lost by the carrier, you are eligible for a replacement or a full refund to your original payment method. You agree to reasonably cooperate with the carrier investigation, and any carrier claim proceeds belong to the party that bore the loss. Resolution timelines depend on the carrier's investigation process, which is outside our control. We will keep you informed of the status throughout.

Undeliverable Packages

If a package is returned to the vendor as undeliverable due to an incorrect or incomplete address provided at checkout, a refused delivery, or a failed delivery attempt, re-shipment may be arranged at your expense. If you choose not to have the package re-shipped, we will issue a refund of the product cost, less the original shipping cost.

To avoid undeliverable shipments, verify your shipping address carefully before completing your purchase.

Damaged Shipments

If your order arrives damaged, the Damages and Defective Items section of our Return Policy covers how to report the issue and the remedies available to you.

Purchases Completed on Vendor Websites

Some listings direct you to a vendor's external website to complete your purchase and do not have a Shipping and Returns section on their listing detail pages on Amplife®. Those transactions are not completed on amplife.co and are governed by the vendor's own shipping policy. For questions about shipments on purchases completed outside of amplife.co, contact the vendor directly. For assistance identifying the correct contact, reach out to us at hello@amplife.co.

Contact

For shipping questions on purchases completed on amplife.co, contact us at hello@amplife.co. Prior versions are available in our version history.